Common questions
Questions people ask
If yours is not here, message us — we answer on WhatsApp like everyone else.
Do my customers need to download anything?
No. They message the same WhatsApp number they always have. Nothing changes for them except that someone answers straight away.
Can I keep my existing WhatsApp number?
Usually, yes. Moving an existing number onto WhatsApp's business platform is part of what we do together on the setup call. If you would rather start with a new number, that works too — and sometimes it is the better option, for the reason below.
Will I still be able to use WhatsApp on my phone?
You keep the number — your phone still makes calls and sends texts from it exactly as now. Only WhatsApp moves. Once the number is on WhatsApp's Cloud API it signs out of the WhatsApp Business app, so there is no chat list or WhatsApp notification on your handset; you read conversations and reply from your Rispa portal instead. Your customers notice nothing — same number, answered faster. Changing back is straightforward and usually takes 2–3 business days, and if you would rather keep answering from your phone, tell us and we'll set you up on a second, dedicated number instead.
Will my old WhatsApp chats come across too?
No — migrating moves the number, not the conversations. Anything currently in your WhatsApp Business app stays on that phone; it does not appear in your Rispa portal. If you want a record of past chats, export them from WhatsApp before we connect anything (Settings → Chats → Chat History → Export). Everything from the moment Rispa goes live is saved in your portal going forward.
Will it pretend to be a person?
It answers as your business, in your tone. If a customer asks directly whether they are talking to a person, it says honestly that it is an automated assistant and that your team is there too.
What happens when it does not know the answer?
It tells the customer someone will come back to them, and alerts your team. It is built to hand over rather than guess — the assistant never has the final say on anything unusual.
How long does setup take?
The questions about your business take about ten minutes. Connecting your WhatsApp is a short call with us, usually within a day or two of you signing up.
What does it cost?
600–800 QAR a month depending on the plan, plus a one-off 500 QAR setup fee that covers connecting your number and building your assistant's knowledge. See the plans.
When am I charged?
Not while you are setting up. We send a payment link once you have chosen a plan, and Rispa starts answering once that is settled and your number is connected.
Can I cancel?
Yes, at any time. Cancellation takes effect at the end of the month you have paid for. The setup fee is not refundable once setup work has started.
Does it work in languages other than English?
Yes. By default the assistant replies in whatever language the customer writes in — someone messaging in Arabic gets Arabic back. You can also pin it to one language if you prefer.
Who can see my customers' messages?
You can, from your dashboard. We can see them only to run and support the service. We do not sell your data or use it to train models — the detail is in our Privacy Policy.